LEGAL REFERENCE

Your Privacy Matters to Us

We built raden138 around your account security and data protection. This privacy policy shows exactly how we handle your information — from the moment you open an account...

Data ProtectionAccount SecurityPayment PrivacyTransparent PracticesYour Control
Explore Games Read FAQ
raden138 Your Privacy Matters to Us

How We Collect and Use Your Information

When you open an account with raden138, we collect information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, email, phone number and payment details. We use this data only to operate your account, process transactions through DANA, OVO, GoPay and QRIS, prevent fraud, and comply with local regulations in supported regions. We

never sell your personal information to third parties. Your data stays encrypted and accessible only to authorised raden138 staff.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we handle your data, account information or payment details.

Live Chat

Chat with our support agents directly through your account dashboard. They can explain our privacy practices and help you manage your personal information.

Account Settings

Update your privacy preferences, review your data and manage communication settings directly from your account control panel anytime.

REVIEW SIGNALS

Privacy Standards We Follow

Encryption Standard

All account data and payment information travels through SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected by the same security banks use.

Regular Audits

We conduct quarterly security reviews to ensure your personal information stays protected. Third-party auditors verify our data handling practices meet industry standards.

Compliance Framework

raden138 operates under privacy regulations applicable to supported regions in Indonesia. We maintain clear documentation of how your data flows through our systems.

Staff Training

Every raden138 team member handling account data completes privacy and security training. Access to your information is limited to staff who need it for your account.

Data Retention

We keep your account information only as long as needed to serve you and meet legal requirements. Closed accounts are securely deleted after the retention period ends.

Breach Response

If we ever detect unauthorized access to your data, we notify you immediately and take steps to secure your account. Your security is our first priority.

Privacy Across Your raden138 Experience

Account Creation
We collect only what's needed to verify your identity and set up your account. No unnecessary data requests — just the essentials to get you into the lobby.
Deposit & Withdrawal
Your DANA, OVO, GoPay and QRIS payment details are encrypted end-to-end. We never store full payment credentials on our servers after your transaction completes.
Live Casino Sessions
Your gameplay data stays private. We track your account activity for security and fraud prevention, but your table choices and betting patterns aren't shared externally.
Sportsbook Activity
Your market selections and wager history are encrypted and visible only to you and our compliance team. No third-party access to your betting preferences.
Slot Lobby Browsing
We log which games you play to personalise your lobby experience. This data never leaves raden138 and isn't sold to game providers or advertisers.
Communication
Email and SMS notifications about promotions are sent only if you've opted in. You can disable any communication type from your account settings anytime.
Account Closure
When you close your account, we securely delete your personal data within 30 days. Backup copies are retained only for legal compliance, then destroyed.
QUICK SIGNAL

What This Privacy Policy Covers

Identity Verification We collect your name, date of birth and ID number...
Payment Information Your DANA, OVO, GoPay and QRIS details are processed securely...
Account Activity We track your login history, game selections and transaction records...
Communication Preferences Your email and phone number are used only for account...
Device Information We collect basic device data like IP address and browser...
Third-Party Sharing Your data is shared only with payment processors and compliance...

Privacy Policy Questions

We keep your account data while your account is active. After you close your account, we retain information for 30 days then securely delete it. Some data may be kept longer for legal compliance, but it's encrypted and inaccessible.

Yes. Log into your account and visit Settings > Privacy to view all stored information. You can also email [email protected] to request a complete data export. We'll send it within 7 business days.

Completely. Your payment details are encrypted with bank-level security. We never store full payment credentials after your transaction. All deposits and withdrawals go through secure, verified payment gateways.

No. We share data only with payment processors and compliance partners required by law. We never sell your information to advertisers, game providers or third-party marketers. Your data stays within raden138.

We monitor our systems 24/7 for security threats. If unauthorized access occurs, we notify you immediately and take steps to secure your account. We also report to relevant authorities where required by law.

Yes. You can close your account anytime from Settings > Account. We'll securely delete your personal information within 30 days. Some data may be retained for legal compliance but will be encrypted and inaccessible.

We use this data to personalise your lobby, detect fraud and comply with regulations. Your game choices and betting patterns are never shared with third parties or used for external marketing purposes.